Advertising Credit Refund Policy

1. What advertising credits are

Advertising credits are prepayment for advertising services provided by TravConnect. The amount you pay is credited to your advertising balance at a 1:1 ratio.

• Credits can only be used for TravConnect advertising services and cannot be used to purchase goods or services from third parties.
• Credits cannot be exchanged for or withdrawn as cash, and cannot be transferred to another person or account.
• Unused credits can only be refunded to the original payment method and are not settled in any other way.

2. Validity and refund window

• Paid advertising credits can be used for 1 months from the payment date.
• Balances past that period can no longer be spent on advertising, but they do not expire — you may request a refund.
• Refunds must be requested within 12 months of the payment date. After that window a refund can no longer be requested; contact us and we will advise on the remaining balance individually.
• Free credits (promotions, coupons, operator grants) are valid until the date stated at issuance and are not refundable.

3. What can be refunded

• Unused portions of credits purchased with a payment
• Both full and partial refunds are available.
• Amounts already spent on advertising and free credits are not refundable.

4. How to request a refund

• Select the top-up in Dashboard > Billing and request a refund.
• Refunds are processed as a partial cancellation on the original card. No separate refund bank account is required.
• Only the owner or admin of the brand account can request a refund. Members cannot.
• Only credit/debit card payments and card-linked simple payments are supported. Other methods such as bank transfer and virtual accounts are not.

5. Processing

• When a refund is requested, the amount is reserved immediately and can no longer be spent on advertising.
• If the remaining balance becomes insufficient, running campaigns are paused automatically. You can resume them after topping up.
• The time it takes for the refund to appear depends on your card issuer.

6. How advertising is charged

• Charges are calculated per impression (CPM) or per click (CPC) at the bid the brand sets, and are deducted from the advertising balance as they occur.
• Duplicate records of the same click event are excluded from billing.
• Delivery stops when the balance is insufficient. Deductions never exceed the balance; there is no post-payment or negative balance.