30 ml soothing serum · drugstore and a Seongsu concept store
- The problem
- Three months in, sell-out was half that of a rival serum in the same zone. Internally it was read as a price problem, and a buy-one-get-one promotion was on the table.
- What TravConnect showed
- Head-to-head comparison: click-through was similar, but Pick Rate was 11% vs 24%. The number-one alternative was that rival serum (42% of the drop-off). The rival led with concentration — "5% panthenol" — while A used abstract copy like "gentle soothing". They were losing on information, not price.
- What they did
- The promotion was shelved. The product description on the scan result screen was rewritten around ingredients and concentration ("72% centella extract · fragrance-free · skin irritation tested"), and the English copy was restructured to match.



